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Problem: Layer templates in the Layer Templates group appear empty in ArcGIS Pro

Description

After upgrading ArcGIS Pro to another version, the layer templates in the Layer Templates group appear empty as shown in the image below.

The Layer Templates group on the ArcGIS Pro ribbon.

Cause

ArcGIS Pro is improperly upgraded where certain elements on the ribbon are affected. For example, this issue can occur due to overwritten files within folders while upgrading the application.

Solution or Workaround

To resolve the issue, perform a soft reset by renaming the resource index folder of ArcGIS Pro in File Explorer.

  1. Close all ArcGIS applications on the machine.
  2. Open File Explorer, navigate to and open the ESRI folder.
C:\Users\<user profile>\AppData\Local\ESRI
The resource index folder path in File Explorer.
Note:
The AppData folder is hidden. Refer to Microsoft: Show hidden files for instructions to display hidden folders.
  1. In the ESRI folder, navigate to the Index folder, and rename the folder to Index_OLD.
The renamed resource index folder in File Explorer.
  1. Close the File Explorer window.
  2. Launch ArcGIS Pro.

Related Information

Last Published: 12/27/2022

Article ID: 000028124

Software: ArcGIS Pro 3.0.3, 3.0.2, 3.0.1, 3.0, 2.9.5, 2.9.4, 2.9.3, 2.9.2, 2.9.1, 2.9, 2.8.8, 2.8.7, 2.8.6, 2.8.5, 2.8.4, 2.8.3, 2.8.2, 2.8.1, 2.8