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How To: Enable the Download Now button to upgrade ArcGIS Pro

Summary

In some instances, when a new ArcGIS Pro software update is available, users are unable to upgrade ArcGIS Pro. This issue occurs when the Download Now button is disabled on the About ArcGIS Pro page.

The About ArcGIS Pro page displaying the Download Now button is disabled.

This article provides the workflow to enable the Download Now button to upgrade ArcGIS Pro.

Procedure

Set ArcGIS Online as the active portal in ArcGIS Pro, and sign in using an account with a Named User license type.

Note:
Only ArcGIS Online accounts can be used to download updates to ArcGIS Pro from the application. ArcGIS Enterprise only licenses the product and it does not include these software packages update.
  1. On the ArcGIS Pro page, at the section on the bottom-left, click Settings The Settings icon..
  2. On the left blue pane, click Portals.
  3. On the Portals page, in the https://www.arcgis.com/ section, click the Options The Options icon. icon, and select Set As Active Portal.
The Set As Active Portal option in the Portals page.
  1. After the green check icon displays on https://www.arcgis.com/, click the Options The Options icon. icon, and select Sign in. The ArcGIS Sign In window opens.
The Sign in option in the Portals page.
  1. In the ArcGIS Sign In window, log in using an account with a Named User license type.
The Sign In window in ArcGIS Pro.

The Download Now button is enabled on the About ArcGIS Pro page.

The About ArcGIS Pro page displaying the Download Now button is enabled.

Related Information

Last Published: 10/14/2021

Article ID: 000026601

Software: ArcGIS Pro 2.8.3, 2.8.2, 2.8.1, 2.8, 2.7.4, 2.7.3, 2.7.2, 2.7.1, 2.7, 2.6.7, 2.6.6, 2.6.5, 2.6.4, 2.6.3, 2.6.2, 2.6.1, 2.6, 2.4.3, 2.4.2, 2.4.1, 2.4, 2.3.3, 2.3.2, 2.3.1, 2.3, 2.2.4, 2.2.3, 2.2.2, 2.2.1, 2.2, 2.1.3, 2.1.2, 2.1.1, 2.1, 2.0.1, 2.0