Error: Sorry! This file type is not supported here

Error Message

In ArcGIS StoryMaps, it is possible to add different media files such as images, videos, or audio. In some instances, attempts to add or replace existing media files using a different media file type, for example replacing a video with an image, fail, and return the following error message:

This file type is not supported here
The error message which reads


  • ArcGIS StoryMaps does not support the media format.
  • The existing media is replaced using media with a different file type.

Solution or Workaround

Depending on the cause, use one of the following methods to resolve the issue.

Ensure the media file format is supported by ArcGIS StoryMaps

In ArcGIS StoryMaps, ensure the media file added is in a supported format. Alternatively, create a backup copy of the media file, convert the media file into a supported format using an online media converter, and add the file to StoryMaps.

Ensure the existing media file is replaced using the same media file type

In ArcGIS StoryMaps, replace the existing media file using the same media file type. Alternatively, delete the existing media file, and add the desired media file type. Hover over the newly added media file, click the handleHandle iconicon, and drag and drop the media file to the original position of the deleted media file.

Related Information

Last Published: 10/20/2021

Article ID: 000026477

Software: ArcGIS StoryMaps Current