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FAQ: How do I locate the version number of ArcGIS Enterprise products without accessing the primary server machine?

Question

How do I locate the version number of ArcGIS Enterprise products without accessing the primary server machine?

Answer

Locating the version number of ArcGIS Enterprise products can be useful for a number of reasons. Namely, for self-diagnosing issues, posting on the Esri community forums, or to allow Esri Support Services to effectively diagnose issues. To determine the version number when there is no access to the primary server machine, navigate to the ArcGIS Enterprise component site. Follow the steps below to determine the version number based on the ArcGIS Enterprise component.

ArcGIS Server
  1. Navigate to the ArcGIS Server Manager site. The default URL format is:
https://gisserver.domain.com/webadaptorURL/manager
  1. Navigate to Site > Software Authorization. The ArcGIS Server version is displayed here.
The ArcGIS Server Manager site sign in page to navigate to the Site and Software Authorization. The server build and version number is displayed here.

Portal for ArcGIS

  1. Navigate to the ArcGIS Portal Administrator Directory, and sign in with an administrative account. The default URL format is:
https://portal.domain.com/webadaptorURL/portaladmin
  1. Click Home. The Portal for ArcGIS version is displayed here.
The ArcGIS Portal Administrator Directory sign in page with the administrator account.

To show the version of the licenses being used:

https://<fqdn>:7443/arcgis/portaladmin/license

Related Information

Last Published: 10/12/2022

Article ID: 000025270

Software: Portal for ArcGIS 10.8.1, 10.8, 10.7.1, 10.7, 10.6.1, 10.6 ArcGIS Server 10.8.1, 10.8, 10.7.1, 10.7, 10.6.1, 10.6