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Error: /sdcard/ArcGIS/My Surveys/<surveyIDnumber>/forminfo.json not found

Error Message

When attempting to download a survey in the Survey123 for ArcGIS field app on an Android mobile device, the following error message is returned:

Error:   
/sdcard/ArcGIS/My Surveys/<surveyIDnumber>/forminfo.json not found
Image of the error message

Cause

The Survey123 for ArcGIS field app lacks the permission to access the storage of the mobile device.

Solution or Workaround

Use one of the following workarounds to resolve this issue.

Permissions for the Survey123 for ArcGIS field app

  1. Navigate to the mobile device’s settings. Click Apps > Manage Apps > Survey123 > App permissions.
  2. Under App permissions, enable Storage.
Image of App permissions

Uninstall and reinstall the Survey123 for ArcGIS field app

  1. Uninstall and reinstall the Survey123 for ArcGIS field app. Refer to Survey123 for ArcGIS: Install the Survey123 field app for steps to do this. 
  2. Launch the Survey123 for ArcGIS field app.
  3. When prompted to enable the Survey123 for ArcGIS field app to access photos, media and files on the mobile device, click ALLOW.
Image of the prompt message

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