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Problem: Unable to view web maps in Collector for ArcGIS (iOS)

Description

Web maps are not visible when opened through the Maps tab in Collector for ArcGIS (iOS). The following image shows the Maps tab with no web map in Collector for ArcGIS (iOS).

Maps tab showing no web map

Cause

The following are possible causes:

  • The web maps used in ArcGIS Online do not have editable hosted feature layers.
  • The 'Use in Collector for ArcGIS' check box is unchecked in the ArcGIS Online web map settings.
  • The web maps used in ArcGIS Online are not shared to the required group.

Solution or Workaround

Select one of the options below depending on the cause to resolve the issue:

Enable editing on the hosted feature layers

To view web maps in Collector for ArcGIS, the web maps must contain at least one editable hosted feature layer.

To do so, check the Enable editing check box of the hosted feature layer. Refer to ArcGIS Online: Manage hosted feature layers for more information.

Enable editing check box
Note:
Ensure the hosted feature layer is re-saved with the web map.

Check the Use in Collector for ArcGIS check box

Check the Use in Collector for ArcGIS check box in the Application Settings section of the hosted feature layer.

Application settings section
Note:
If the Use in Collector for ArcGIS check box is not displayed, this indicates the web map does not contain at least one editable hosted feature layer. Refer to the first option to enable editing on the layers.

Share the web maps to the required group

Share the web maps to the group, so group members can access them. Refer to Collector for ArcGIS: Deploy your map for more information.

Related Information

Last Published: 4/15/2020

Article ID: 000022940

Software: Collector Classic (iOS) 19.0.2, 18.0.3, 18.0.2, 18.0.1, 17.0.4, 17.0.3, 17.0.2, 17.0.1