PROBLEM

The Configurable Apps templates are not available in ArcGIS Online or Portal for ArcGIS

Last Published: July 21, 2020

Description

When attempting to create a web app using the Configurable Apps option in ArcGIS Online or Portal for ArcGIS, the Esri default app templates are not available in the Configurable Apps gallery.

The image shows that not all of the Esri default app templates are available.

In some cases, when attempting to create a web app on the item details page or Map Viewer, there is no content available in the 'Select a configurable app' window, and the Configurable Apps option is not available when clicking the Create button on the My Content page.

Image showing No content available.
No content available.
The image shows that the Configurable Apps option is not available in My Content.

Cause

The Configurable Apps setting is set to a group that does not contain the Esri default Configurable Apps templates.

Solution or Workaround

Complete the steps described below to resolve the issue.

Note:
Only administrators have sufficient privileges to perform the steps below.
  1. Log in to the ArcGIS Online or Portal for ArcGIS organization.
  2. Navigate to Organization > Settings > Map.
  3. On the Map page, navigate to the Configurable apps section, and ensure a group is selected under Group. Click Share the Esri default configurable apps with group.
Image showing the Configurable Apps setting.
Note:
Alternatively, under Group, click the pencil icon and select Esri Default to include the Esri default app templates in the Configurable Apps gallery.
Image showing the Configurable Apps setting.

Article ID:000022876

Software:
  • ArcGIS Online
  • Portal for ArcGIS

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