Problem: Error 001369 and 001487 when overwriting services in ArcGIS Enterprise 10.7


When publishing or overwriting a service in a non-hosted federated server in an ArcGIS Enterprise 10.7 environment with multiple federated servers, the publication fails with errors 001369 and 001487 appearing in the logs.

ERROR 001369: Failed to create the service.
ERROR 001487: Failed to update the published service with the server-side data location. Please see the server's log for more details.


This issue is caused by a known limitation in ArcGIS Enterprise 10.7 when publishing or overwriting a service that is set to the shared instance type.   

Upgrading ArcGIS Enterprise from 10.6.1 to 10.7 changes all services to the shared instance type.

Solution or Workaround

Change the service instance type to dedicated. Refer to ArcGIS Server: Configure the instance type for a service for more information.

Alternatively, upgrading ArcGIS Enterprise 10.7 to 10.7.1 changes all the service instance types from shared to dedicated.

Related Information

Last Published: 10/21/2019

Article ID: 000021856

Software: ArcGIS GeoEvent Server 10.7.1, 10.7 ArcGIS Image Server 10.7.1, 10.7 ArcGIS Server 10.7.1, 10.7 ArcGIS GeoAnalytics Server 10.7.1, 10.7