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Error: Configured group is invalid or no items have been shared with this group yet

Error Message

The following error is returned when attempting to log in to the Citizen Problem Reporter solution template in the Crowdsource Reporter application in ArcGIS Online.

Error:   
Configured group is invalid or no items have been shared with this group yet.

The same error is returned when the Citizen Problem Reporter application is accessed via the 'Proceed as Guest' option on the Citizen Problem Reporter splash screen or via social media such as Twitter and Facebook.

Cause

The following are possible causes:

  • There are no groups configured in the ArcGIS Online organizational account in which the items must be shared.
  • The contents of the applications such as the web maps and layers are not shared publicly when accessed from the 'Proceed as Guest' option on the Citizen Problem Reporter splash screen or other social media applications.
  • The layers of the web maps do not have the add, update, and delete editing capabilities enabled.

Solution or Workaround

Depending on the cause, select one of the options below to resolve the issue.

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