Problem: Drag and drop functionality does not work as expected in the Business Analyst web app


Drag and drop functionality might stop working when using a MacBook with trackpads.


There is a known issue with MacOS Sierra and High Sierra where drag-and-drop functionality can stop working on MacBooks with trackpads.

Solution or Workaround

The drag-and-drop issue can be resolved by restarting the Finder app:

  1. Press Command+Option+Escape to bring up the Force Quit menu.
  2. Choose Finder from the list and click Relaunch to quit and re-open the Finder app.
force quit application
  1. Restart the browser.

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