Problem: ArcGIS Pro crashes when using the Infographics Report tool in ArcGIS Pro 2.3


ArcGIS Pro version 2.3 crashes when trying to create an Infographics Report or when trying to open the Infographics configuration page.


The problem is caused by incorrect travels modes set in the user configuration file.

Solution or Workaround

Delete the user.config file. The file is located in:

C:\Users<user name>\AppData\Local\ESRI\ArcGISPro.exe_StrongName_yhpsrysqpn4fvmb0spwbakt5o5e50din\

Related Information

Last Published: 4/23/2019

Article ID: 000020814