Problem: Survey123 Connect for ArcGIS does not display correctly in Windows


When opening Survey123 Connect for ArcGIS in Windows, the user interface such as headings, icons, or text appear misaligned and hidden.

Icons hidden and not aligned

In some instances, buttons with missing text cannot be clicked.

Words disappeared


The issue occurs because the Windows graphics card drivers are not updated.

Solution or Workaround

To resolve this issue, update the graphics card drivers in Device Manager. To do so, refer to Microsoft: Update drivers in Windows 10.

Related Information

Last Published: 5/12/2019

Article ID: 000020512

Software: ArcGIS Survey123 3.3, 3.2, 3.1, 3.0, 2.9.Classic, 2.8