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Problem: Esri Story Maps fail to open in Internet Explorer

Description

Opening an Esri Story Map in Internet Explorer in a disconnected environment causes the loading screen to spin indefinitely.

Cause

By default, Internet Explorer 7 and below opens Esri Story Maps in Compatibility Mode. Internet Explorer 7 and below are unsupported versions.

Solution or Workaround

To rectify this issue, follow the steps below:

  1. Launch Internet Explorer.
  2. Select Tools in the top-right section of the browser.
  3. Select Compatibility View settings.
Image of the Compatibility View Settings selection under Tools
  1. Uncheck Display intranet sites in Compatibility View.
Image of the Compatibility View Settings window
  1. Re-launch Esri Story Maps.

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