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Problem: Rendering and drawing performance issues in ArcGIS Pro 2.0 and above

Description

In some instances, ArcGIS Pro 2.0 and above may return the “Update graphics card” error message or demonstrate rendering issues and slow drawing performance. For example, when opening map documents, editing in maps, adding a data layer to a map, or adding a new map or layout.

Cause

ArcGIS Pro uses Graphics Processing Unit (GPU) to accelerate rendering. When the GPU resources are exceeded, the quality and performance of drawing and data rendering degrade. The graphics card must be updated to the latest version. If it is already updated to the latest version but still returns the error message, this means the graphics card used is below the minimum or recommended requirement.

Solution or Workaround

To circumvent the graphics driver or update issue:

Download and install the most recent graphics driver
Go to the manufacturer website of the graphics card to download and install the most recent driver.

Note:
The two most common manufacturers include NVIDIA and AMD (ATI). If the graphics card is on a laptop, go to the computer manufacturer website, such as Dell or Toshiba, to update the driver.
  • To install the latest driver for NVIDIA, go to the NVIDIA website, and click Drivers & Downloads > Download the latest drivers here.
  • To install the latest driver for AMD, go to the AMD website, and click AMD Drivers + Download Center > DOWNLOAD NOW to automatically detect and install the graphics driver.

Upgrade the graphics card
  1. Verify the system specification of the machine using the Can You Run It tool. Click the CAN YOU RUN IT? button.
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  2. Upgrade the graphics card to meet the recommended system requirements for the specific ArcGIS Pro versions.
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Note:
Changing the Dedicated Video RAM setting may require the support of an IT assistant. 

As a workaround to the performance issues, change the following settings in the display options in ArcGIS Pro.

1. Navigate to Projects > Options > Display.
2. In the Display tab,
a. Change the Rendering quality to Medium.
b. Change the Rendering engine from DirectX to OpenGL.
c. Uncheck the Enable hardware antialiasing check box.
d. Check the Clear cache check box.
e. Click OK. The project closes for the updates of the settings to take place.

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