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Error: 001812: Unable to connect to the database used for scene caches

Error Message

Attempts to publish a web scene using ArcGIS Pro fail and the following error message is returned:

Error:
Error 001812: Unable to connect to the database used for scene caches
The image of the Error 001812 message

Cause

ArcGIS Pro is installed on a machine with Windows Internet Options settings that distrust the ArcGIS Data Store hosting server. This stops ArcGIS Pro from connecting to the data store because the cache is not generated.

Solution or Workaround

To establish trust between the ArcGIS Pro machine and the ArcGIS Data Store hosting server, whitelist the server URL. The following are steps to do so:

  1. Click the Windows button, search Internet Options, and open the Internet Options window.
  2. Click the Security tab.
    The image of the Security tab on the Internet Options window
  3. Select Trusted Sites and click Sites > OK.
    The image of the Trusted Sites tab.
  4. Uncheck the Require server verification (https:) for all sites in this zone checkbox.
  5. In the Trusted sites window, add the following URLs:
    • http://<domain name of ArcGIS Data Store>
    • https://<domain name of ArcGIS Data Store>
    • http://127.0.0.1

    The image of the Trusted sites window.

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