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Problem: Option for 'Using a Template' to create web apps is missing from ArcGIS Online

Description

When attempting to create a web application, the 'Using a Template' option is missing from ArcGIS Online.

An image showing the 'Using a Template' option missing from ArcGIS Online.

Cause

This issue occurs when the organization changes the configurable apps group to a custom group that does not contain the Esri Default configurable apps in the organization settings page. This setting controls the accessiblity of configurable apps by users within the organization.

An image of the Configurable Apps section in the Settings page.

Solution or Workaround

To enable the Using a Template option for creating a web application, click the Organization tab > Settings > Map. Under the Configurable Apps section, select Esri Default, and click Save at the top-left corner of the page.

User-added image
 
The Using a Template option now appears in the Create drop-down list.

An image showing the 'Using a Template' option in the Create drop-down list.

Related Information