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Problem: A scene layer published from an ArcGIS Pro scene layer package fails to display in ArcGIS Online Scene Viewer

Description

Scene layer packages in ArcGIS Pro can be published to ArcGIS Online as web scene layers. In some cases, web scene layers published from a scene layer package fail to display when opened in Scene Viewer.

The scene layer is not displayed in Scene Viewer.

Cause

This issue occurs when the ground layer (Terrain 3D) in Scene Viewer overlaps the scene layer. The ground layer, also known as the elevation layer, provides base heights for other layers in a scene and defines height values across the extent of a scene.

Solution or Workaround

Deselect the ground layer option by unchecking the Terrain 3D box in Scene Viewer.

  1. In Scene Viewer, click the Layers/Legend tool The Layers/Legend tool icon.> Layers.

    An image of clicking the Layers tab.
     
  2. Deselect the Terrain 3D check box.

    An image showing the Terrain 3D check box is disabled.
     
  3. Click the Zoom to button to zoom the scene to the layer's extent. The scene layer is displayed in Scene Viewer.

    An image of the scene layer in Scene Viewer.

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