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Problem: An image appears on the form preview in the Survey123 Connect for ArcGIS application but does not appear on the published survey form

Description

After adding an image question in the Survey123 Connect for ArcGIS application, the image appears on the form preview, but does not appear on the published survey in the Survey123 web app.

An image of the published survey form does not display the image.

Cause

This issue may occur when:

Solution or Workaround

Depending on the cause, use one of the following solutions to resolve this issue, and republish the survey.

Note:
Updating and republishing the survey does not affect the existing data.
Remove the spaces and special characters from the image name in the media folder
  1. In the Survery123 Connect for ArcGIS application, click the survey content folder.

    An image showing the survey content folder in Survey123 Connect for ArcGIS.
     
  2. Open the media folder, and locate the image.

    An image showing the media folder.
     
  3. Remove the spaces and special characters from the image name.

    The image is renamed without spaces and special characters.
     
  4. Navigate to the .xlsx form, and insert the new image name.

    An image of the .xlsx after replacing the image file name.
     
  5. Save the .xlsx form.
  6. Navigate to Survey123 Connect for ArcGIS, and republish the survey.

    An image of the Publish icon in the Survey123 Connect for ArcGIS application.
     
Copy the file name in the media folder and paste it in the .xlsx sheet
  1. In the media folder, right-click the file name, and click Properties.
  2. Copy the file name, and click OK to close the Properties window.

    An image of copying the file name in the Properties window.
     
  3. Paste the file name in the media::image column in the .xlsx sheet.
  4. Save the .xlsx sheet, and republish the survey form.

To view the published survey form, click the Show online survey item icon The Show online survey item icon.. The image now appears below the question.

The image appears in the published survey form.

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