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How To: Enable Living Atlas subscriber or premium content when a load balancer is configured in front of an ArcGIS Enterprise deployment

Summary

There are three types of Living Atlas content in an ArcGIS Enterprise portal: default content, subscriber content, and premium content. Default content is automatically available in a portal. To make subscriber or premium content available to the portal organization, the portal administrator must enable access to that content by configuring the portal appropriately.
 
For more information, see Configure Living Atlas content in the Portal for ArcGIS administrator guide.
 
The portal administrator must stay on the configuration page (under My Organization > Edit Settings > ArcGIS Online > Configure Living Atlas Content) during configuration for the content to be properly set up. Leaving the page, closing the browser, or other interruptions may cause configuration to not complete properly and make the content unavailable. The configuration step for subscriber or premium content on a typical machine can take 10 to 15 minutes in ArcGIS Enterprise 10.5, 10.5.1, and 10.6. Other common Living Atlas configuration tasks take a similar amount of time. Tasks of this nature include disabling subscriber or premium content and updating the ArcGIS Online organizational subscription account previously configured to access the content.
 
Some environments are prone to failures, where the configuration of Living Atlas content does correctly complete despite the administrator following the steps in the documentation.

Procedure

  1. Remote desktop into the machine where the ArcGIS Enterprise portal is installed, and access the portal homepage via port 7443, such as https://localhost:7443/arcgis/home, to enable additional types of Living Atlas content.
  2. Temporarily change the load balancer timeout from its existing value to a higher value (such as 30 minutes) before enabling additional types of Living Atlas content in the Enterprise portal. After enabling content is complete, change the load balancer timeout back to its previous value, if desired.
     
    In an AWS highly available base ArcGIS Enterprise deployment, read the instructions for increasing the timeout of the load balancer.
     
    For the base ArcGIS Enterprise deployment created by the ArcGIS Enterprise Cloud Builder for Microsoft Azure, there are two locations that must be updated with the increased timeout values: the internal reverse proxy, and the Microsoft Azure load balancer.
  3. Follow the steps below to increase the timeout of the internal reverse proxy. These steps are required in addition to increasing the timeout of the Microsoft Azure load balancer.
    1. Open IIS Manager and select the server node.
    2. Open the Application Request Routing Cache node.
       
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    3. Click Server Proxy Server settings on the Actions menu.
       
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    4. Change the Time-out to the desired value (in seconds).
       
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    5. Click Apply.
  4. Follow the steps below to increase the timeout of the Microsoft Azure load balancer.
    1. Log in to the Azure portal.
    2. Browse to the resource group for the ArcGIS Enterprise deployment.
       
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    3. Select the Load Balancer resource in the resources list.
       
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    4. Select Load Balancing Rules in the menu.
       
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    5. Select HTTP.
    6. Use the slider control to increase the timeout to 30 minutes.
       
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    7. Click Save.
       
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    8. Select HTTPS.
    9. Use the slider control to increase the timeout to 30 minutes.
    10. Click Save.
    For custom on-premises deployments or other environments, similar steps unique to the environment’s load balancer must be performed. Often this is referred to as an “idle timeout” or “proxy timeout.”
     
    The workarounds also apply to disabling subscriber or premium content, and to updating the ArcGIS Online organizational subscription account previously configured to access the Living Atlas content.
     
    The workarounds also apply to upgrading Living Atlas content as part of the ArcGIS Enterprise portal upgrade process, if default content was not previously disabled.