Problem: Cannot install Collector for ArcGIS on a compatible Android device through Google Play


An Android device meets the Android Device Requirements for using Collector for ArcGIS. However, when attempting to install the app, Google Play returns a message stating that Collector for ArcGIS is not compatible with the device.


Google Play is incorrectly reporting that some compatible devices are not compatible.

Solution or Workaround

If experiencing this issue, install Collector for ArcGIS directly from Esri by following the steps in FAQ: How do I download Collector for ArcGIS without access to Google Play or the Windows Store?

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