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How To: Configure click-to-dial phone numbers in ArcGIS Online

Summary

In ArcGIS Online, making a call requires configuring phone numbers to create click-to-dial web-based communication. Configuring phone numbers is possible by embedding an HTML tag, or linking the phone information to text to establish the tel protocol. Clicking the configured phone number on the screen opens the tel protocol window that dials the phone number.

The standard HTML tag for a phone number is:
<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>

The image below shows the instruction window that opens when the configured phone number is clicked.

This is the Tel Protocol window.

The image below is the tel protocol window that dials the configured phone number.

This is the tel protocol window.
 

Procedure

Use one of the following methods to configure click-to-dial phone numbers in ArcGIS Online:

For Esri Story Maps

Configuring the click-to-dial phone number through the Source icon: Story Map Journal and Series

  1. Open the writing template, either by adding a new section or by editing an existing section.
  2. In the writing template, click the Source icon This is the Source icon..
  3. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>".
  4. Click the Source icon This is the Source again. again to switch back to the formatted editing.
  5. Click Save.

    The image below shows the writing template to add the HTML tag of a phone number.

    This is the ADD SECTION dialog box.

     

Configuring the click-to-dial phone number using the Edit (pencil) icon: Story Map Tour, Series, Shortlist, and Swipe

Templates with the Edit (pencil) icon enable users to add an HTML tag that alters the formatting of the text to honor the HTML code without the Source icon. Use the following steps to configure click-to-dial phone numbers in Story Map Tour, Series, Shortlist, and Swipe:

  1. Click the Edit (pencil) icon This is the Edit icon..
  2. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>" in the desired placement.
  3. Click Enter on the keyboard.
The image shows editing the header (title and subtitle) section to display the phone number.

Adding the HTML tag in the header section.

The image shows the editing caption section to display the phone number.

Editing the HTML tag in the caption section.

 

Configuring the click-to-dial phone number in the Title, Subtitle, or Header text section in Story Map Basic

In Story Map Basic, configure the click-to-dial phone number either in the Title or Subtitle section (in the General tab), or as Header text (in the Options tab).

Adding the HTML tag in the header section.

 

For ArcGIS Online Map Viewer

To configure click-to-dial phone numbers in ArcGIS Online, ensure the phone number is listed as one of the attributes in the attribute table.

This is the attribute table containing the phone number.

The following are steps to configure click-to-dial phone numbers in the pop-up window of ArcGIS Online Map Viewer:

  1. In the Content tab, click More Options > Configure Pop-Up.
  2. In the Configure Pop-Up pane, navigate to the Pop-up Contents section, and set Display to A custom attribute display.
  3. Click CONFIGURE.

    This is the Configure Pop-Up pane.
     
  4. In the Custom Attribute Display window, specify the attributes to show in the pop-up.
  5. To configure click-to-dial phone numbers, highlight the word that represents the phone numbers' attribute, and click the Create Link icon This is the Create Link button..
  6. In the Link Properties dialog box, specify the URL starting with Tel: followed by the Link Text.
  7. Click Set.

    This is the Custom Attribute Display window.
     
  8. Click OK to close the Custom Attribute Display window, and the Configure Pop-Up pane.
The image shows the click-to-dial phone number is displayed in the pop-up window.

This is the pop-up window showing the phone number.
 

For Web AppBuilder for ArcGIS

To configure pop-up windows that display click-to-dial phone numbers, create the web app from a web map containing the same function. The image below shows the click-to-dial phone number in the pop-up window of the Web AppBuilder for ArcGIS application.

This is the pop-up window in the web app.

To configure a click-to-dial phone number linked to the whole map instead of each feature on the map, use the following steps:

This is the About window.

  1. Add the About widget This is the About widget..
  2. In the Configure About window, click the View HTML Source icon This is the View HTML Source icon..
  3. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>".
  4. Click OK.

    This is the Configure About window.

    Clicking the configured click-to-dial phone number from the About widget sets up the dialling connection.

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