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Problem: Creating a new survey causes Survey123 Connect for ArcGIS to stop responding

Description

When creating a new survey in Survey123 Connect for ArcGIS, the application stops responding when converting the XLSForm, as seen below.

Screenshot of Survey123 Connect for ArcGIS in an indefinite loop when converting XLSForm

Cause

This issue occurs because the Survey123 REST API URL in Survey123 Connect Settings is modified and is not the default web address that connects to the ArcGIS conversion service. The conversion service converts XLSForm files to the xForm format that can be displayed in Survey123 Connect for ArcGIS and the field app. When Survey123 Connect for ArcGIS is unable to connect to the conversion service, the conversion fails.

Solution or Workaround

To reset the Survey123 REST API URL to the default web address of the conversion service, follow the steps below:

  1. In Survey123 Connect for ArcGIS, click Settings Settings icon..
  2. Select ArcGIS Online as the active ArcGIS Portal.

    Screenshot of active ArcGIS Portals with ArcGIS Online highlighted
     
  3. Click the Services tab.
  4. Type https://survey123.arcgis.com/api in the Survey123 REST API Url field. Click OK.

    Screenshot of the default URL in the Survey123 REST API Url.
     
  5. Click New Survey to create the survey.

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