Problem: Creating a new survey causes Survey123 Connect for ArcGIS to stop responding
When creating a new survey in Survey123 Connect for ArcGIS, the application stops responding when converting the XLSForm, as seen below.
This issue occurs because the Survey123 REST API URL in Survey123 Connect Settings is modified and is not the default web address that connects to the ArcGIS conversion service. The conversion service converts XLSForm files to the xForm format that can be displayed in Survey123 Connect for ArcGIS and the field app. When Survey123 Connect for ArcGIS is unable to connect to the conversion service, the conversion fails.
Solution or Workaround
To reset the Survey123 REST API URL to the default web address of the conversion service, follow the steps below:
- In Survey123 Connect for ArcGIS, click Settings .
- Select ArcGIS Online as the active ArcGIS Portal.
- Click the Services tab.
- Type https://survey123.arcgis.com/api in the Survey123 REST API Url field. Click OK.
- Click New Survey to create the survey.