FAQ: What are some reasons that might cause a user to get signed out of Collector for ArcGIS when working in a disconnected environment?
What are some reasons that might cause a user to get signed out of Collector for ArcGIS when working in a disconnected environment?
For workflows that involve working in disconnected environments for several weeks or months before obtaining another network connection, any maps that have been downloaded need to remain accessible by the field worker.
However, depending on the type of organization, there are certain conditions where a user gets automatically signed out:
- When signing into ArcGIS Online or an on-premises ArcGIS Enterprise deployment utilizing OAuth as the method of authentication (includes SAML and built-in), users are required to sign back in to their organization if working in a disconnected environment for more than 90 days without having any connectivity to ArcGIS Online or ArcGIS Enterprise throughout that time.
- When signing into an on-premises ArcGIS Enterprise deployment utilizing web-tier authentication (includes IWA and PKI), users are required to sign back into their organization in the event their enterprise password expires or changes within their Active Directory.
Note: If you're working with Collector Classic during these periods of extended offline use, it is recommended that after the maps have been downloaded, to enable Airplane Mode while out in the disconnected environment. This helps prevent the app from trying to connect to the internet in the event it detects one, which might require the user to sign back into the organization. If you're working with an external GNSS receiver, disable Wi-Fi/Cellular connectivity settings as opposed to enabling Airplane Mode, as it might affect the Bluetooth connection.