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Problem: Unable to access Insights for ArcGIS

Description

When accessing Insights for ArcGIS from Portal for ArcGIS, the following message is returned:
You're about to be redirected to Portal... Sorry, you don't have permission to access Insights for ArcGIS. Contact your ArcGIS administrator for access privileges.

Error message

Note:
The steps included in this article apply to ArcGIS Enterprise version 10.6.x, and prior releases.

Cause

The issue occurs due to one of the following causes:

  • The Insights for ArcGIS license in Portal for ArcGIS is not assigned to the end users.
  • The Insights for ArcGIS license in Portal for ArcGIS is assigned to a Level 2 user without the Publisher role.

Solution or Workaround

To resolve this issue, follow the instructions described below:

  1. Log in to Portal for ArcGIS with an ArcGIS Enterprise username and password.
  2. Assign the Level 2 end user a Publisher role. To do so, refer to Portal for ArcGIS Web Help: Configure roles.
  3. After assigning the Level 2 end user the Publisher role, click Organization > MANAGE LICENSES.

    Organizations tab
  4. In the Members section, select the desired Level 2 user and click Configure licenses.
    Note:
    Optionally, use the Search by drop-down option to filter and select the desired user. In this case, ensure to check the Level 2 button.
    

    Configure licenses
  5. Check the Insights for ArcGIS check box and click ASSIGN to assign the license to the desired end user.

    Assign option

Related Information

Last Published: 5/1/2019

Article ID: 000016197

Software: Portal for ArcGIS 10.5.1, 10.5