Problem: The mouse cursor is stuck as the Pan tool


After a period of time working in ArcMap, the mouse cursor becomes stuck as the Pan tool as the default cursor mode, and cannot be changed to a different cursor mode.


There are several possible causes for this issue. Some examples are:

  • Local software is causing the disruption, for example, antivirus software.
  • A corrupted Esri template.
  • Incompatible hardware, mouse, or keyboard.

Solution or Workaround

This defect has been logged with Esri as BUG-000086476. There are no specific solutions for each possible cause of the issue. Therefore, to resolve this problem, use one of the following possible workarounds.

  • Kick-start the currently activated tool to re-enable use of the mouse cursor by pressing the C or G button on the keyboard. This triggers ArcMap to bring forward the proper tool.
  • Perform a soft reset on ArcGIS Desktop. For more information about soft reset, refer to the following Knowledge Base article, FAQ: What is the difference between a soft and hard reset? To perform a soft reset, follow the steps below.
Please be aware that renaming the ESRI folders is a factory reset of ArcGIS, and therefore all third party tools, custom scripts, and/or custom toolbars currently installed must be reinstalled as a result. Additionally, all existing folder connections must be reconnected. 

Esri cannot guarantee results from incorrect modifications while following these instructions. Use caution and proceed at your own risk.
  1. In Windows Explorer, navigate to the following folder locations:
    • C:\Users\PC_Name\AppData\Roaming\ESRI
    • C:\Users\PC_Name\AppData\Local\ESRI
The AppData folder is a hidden folder. The following Microsoft Support document describes how to show hidden files: Show hidden files.
  1. Rename the Desktop10.x folder to Desktop10.x_Old.
  2. Restart the machine.
  3. Open ArcMap.
Contact an IT administrator if necessary.

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