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Problem: The mouse cursor is stuck as the Pan tool

Description

After a period of time working in ArcMap, the mouse cursor becomes stuck as the Pan tool as the default cursor mode, and cannot be changed to a different cursor mode.

Cause

Esri has investigated this issue and found it to be caused by certain antivirus software. This defect has been logged with Esri as BUG-000086476.

Solution or Workaround


Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.

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