Problem: The mouse cursor is stuck as the Pan tool
After a period of time working in ArcMap, the mouse cursor becomes stuck as the Pan tool as the default cursor mode, and cannot be changed to a different cursor mode.
Esri has investigated this issue and found it to be caused by certain antivirus software. This defect has been logged with Esri as BUG-000086476.
Solution or Workaround
Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.
- BUG-000086476 - The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys
- ArcGIS for Desktop: Keyboard shortcuts in ArcMap
- ArcGIS for Desktop: Keyboard shortcuts that can be used while editing
- ArcGIS Desktop: Using the 3D Pan tool