Problem: ArcGIS Server extension expiration warning


There are entries in the ArcGIS Server logs about Server extensions expiring, even after confirming that the ArcGIS Server license is valid.


There are still expired ArcGIS Server extension licenses located in the keycodes directories. 

Solution or Workaround

  1. Open the ArcGIS Server keycode files in a text editor.
    The following are locations for the keycode files:
    - C:\Program Files (x86)\ESRI\License10.x\sysgen
    - C:\Program Files\ESRI\License10.x\sysgen
  2. View the format and turn off word wrapping (In Notepad, Format > uncheck Word Wrap.)
  3. Check for any lines that have an expired date, and delete those lines from the file.

    User-added image
  4. Click File, and Save.
  5. Restart the ArcGIS Server Windows service. The first workaround step in the following Esri Support document describes how to restart the ArcGIS Server Windows service: Problem: Unable to start or stop services in ArcGIS for Server.
  6. Check the ArcGIS Server logs. The following ArcGIS Server document describes this in detail: Work with server logs.

Related Information

Last Published: 9/1/2017

Article ID: 000014823

Software: ArcGIS Image Server 10.1 ArcGIS Server 10.1 ArcGIS GeoEvent Server 10.1