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Certain areas of a map are unavailable when viewing tiles of a cached map service. At ArcGIS for Server 10.3 and higher, a map service can return 'resampling:true|false', indicating whether users can resample tiles for areas where tiles are unavailable. This property is not enabled by default, however it can be added using the ArcGIS Server Administrator Directory. Instructions provided describe how to do this.
Note: The following is an example for the URL to edit the cached map service: http://<host>:<port>/<instance>/admin/services/<CachedMapService>/edit
Note: To function properly, the resampling property must be added above the maxRecordCount property in the Service Properties.