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Error: Could not load data from the data source. If you can correct the problem, press the refresh button to reload the data

Error Message

In ArcMap 10.4 and previous versions, when opening the related table of an attribute table in a Survey123 feature service with repeats published to ArcGIS Online, the following error is returned:

Error:
Could not load data from the data source. If you can correct the problem, press the refresh button to reload the data. Possible problems can include bad network connection, invalid field, etc. A general error when something is wrong with a Field.
Screenshot of the Loading table data error

Cause

This error occurs because each repeat is created as a table with relationship classes using the globally unique identifier (GUID) data type. ArcMap is unable to open a feature service with the GUID data type from ArcGIS Online. This is a known limitation. For more information, refer to BUG-000091817.

Solution or Workaround

Apply one of the following options to resolve the issue:

  • Open the feature service in ArcGIS Pro  
    Open the feature service in ArcGIS Pro. ArcGIS Pro allows users to open an ArcGIS Online feature service with the GUID data type.
  • Download the maintenance patch for ArcGIS 10.4.1
    For ArcGIS 10.4.1, download the general maintenance patch to resolve the issue.
  • Upgrade to ArcGIS Desktop 10.5
    This issue does not occur in ArcGIS Desktop 10.5.
  • Export the feature service as a file geodatabase from ArcGIS Online
    Export the feature service as a file geodatabase and add the file geodatabase to ArcMap. For more information, refer to How To: Export a feature service to a file geodatabase feature class in ArcMap.

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