Error: External component has thrown an exception
ArcGIS Workflow Manager is a time-saving extension of ArcGIS for Desktop that enables users to map the inventory processes by providing a centralized enterprise job management and tracking system to streamline daily tasks across organizations.
When attempting to create a job in ArcGIS Workflow Manager, the following error is returned:
Error: “External component has thrown an exception.”
The following are possible causes of this issue:
- The recipient list for the newly created job notification contains tokens.
- The computer is not whitelisted for access to the Simple Mail Transfer Protocol (SMTP) server.
Solution or Workaround
To resolve this issue, refer to the relevant solutions below.
- Alter the token names in the recipient list of the Notification Type Properties dialog box. For more information, refer to the ArcGIS Web Help topic: Adding new job notifications types.
- Add the excluded computer IP address to the whitelist. For more information, refer to the following Microsoft Web Help topic: Configure the connection filter policy.