Web maps containing versioned data fail to download for offline use

Description

Attempting to download a web map containing ArcGIS Server feature services for offline use with Collector for ArcGIS fails, and returns the error message:

Error:   
The operation couldn't be completed. Error in obtaining version for Sync.

Error:   
The map 'Map_Name' failed to download with the message: Error in obtaining version for Sync.

Cause

When users download a web map containing versioned data for offline use, the Create Replica call is used to create a local copy of the data with a version name. By design, the version name of the replica also includes the user name of the user (editor) who downloads the web map.

Although the documented limit for version names is 64 characters, in ArcGIS 10.3.1 for Server, this error occurs because the version name exceeds 30 characters in length due to the user name being too long. This is a known limitation, and is logged as BUG-000090931. For more information, refer to ArcGIS for Desktop Help: System tables in a geodatabase - SDE_versions.

Solution or Workaround

• To allow users with long user names to download the web map, the administrator must change the sync option, Create a version for each, to User. To do so, follow the steps provided in the following document, ArcGIS for Server Help: Prepare data for offline use - Sync options.

• When downloading the web map for offline use, ensure the user name is not too long. Editors with long user names may change their user name temporarily to allow the download to complete successfully before editing.
• Since this issue is specific to the 10.3.1 version of ArcGIS for Server, upgrade to ArcGIS 10.4 for Server to prevent this issue from occurring.