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Error: Packaging succeeded, but publishing failed. ERROR: unable to connect to publishing tools service. Verify the service is up and running

Error Message

Publishing a service from ArcGIS for Desktop to ArcGIS for Server returns the following error:

"Packaging succeeded, but publishing failed. ERROR: unable to connect to publishing tools service. Verify the service is up and running".
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Cause

The following are possible causes for this error.

  • The ArcGIS for Server PublishingTools are not started.
  • Permissions for a published service are set to 'Private, available only to selected users', and no users or roles are specified to have access to the service.
  • An incorrect account is used to administer publishing to ArcGIS for Server. This account does not have administrative access and is not part of the agsadmin or publisher groups.
  • The ArcGIS Server security configuration settings are incorrect and fail to authenticate the user account publishing the service. Authentication tier and authentication Mode are set to Web for an internal-facing domain.
  • ArcGIS for Server connection information is not up-to-date. This can happen when a new site is created or if the ArcGIS Server account permissions are updated.
  • ArcGIS for Server fails to authenticate the user account publishing the service. Web-tier authentication is used but Windows authentication is not enabled in Internet Information Services (IIS).

Solution or Workaround

The following are possible solutions for this issue.

  • Confirm the ArcGIS for Server PublishingTools service is started. Log in to ArcGIS Server Manager > Services > Publish Service > and click Start Service.
  • Modify permissions in ArcGIS Server Manager. The following document describes this in detail: Editing permissions in Manager.
  • The ArcGIS account must have the appropriate privileges to publish the service to ArcGIS for Server.
  • If the ArcGIS for Server machine is part of a domain, the ArcGIS account used to publish a service must be added to a domain group, which grants the appropriate access to publish a service. The following document describes this in detail: Microsoft TechNet: Assign a Windows User or Group to a Role.
  • For internal-facing sites, set the User Store and Role Store security settings to 'ArcGIS Server Built-in' in the Security Configuration Settings of ArcGIS Server Manager. To do this, follow the steps below:
  1. Log in to ArcGIS Server Manager, Security > Configuration Settings.
  2. Click the edit icon to open the Security Configuration Wizard.
  3. Select Users and roles from ArcGIS Server’s built-in store, and click Next.
  4. Review the configuration, and click Finish.
Note:
If Web-tier authentication is enabled, publishing must be done via the ArcGIS Web Adaptor URL and not the ArcGIS for Server URL.
Note:
Before enabling Windows authentication in IIS, confirm that administrative access is enabled on the ArcGIS Web Adaptor. The following document describes this in detail: Configuring ArcGIS Web Adaptor after installation.
Note:
With Web-tier security, authentication takes place with IIS, and services must be published through the Web Adaptor connection.

Related Information

Last Published: 10/13/2021

Article ID: 000013246

Software: ArcGIS GIS Server 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1 ArcGIS Server 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10