Error: Packaging succeeded, but publishing failed. ERROR: unable to connect to publishing tools service. Verify the service is up and running
Publishing a service from ArcGIS for Desktop to ArcGIS for Server returns the following error:
"Packaging succeeded, but publishing failed. ERROR: unable to connect to publishing tools service. Verify the service is up and running".
The following are possible causes for this error.
- The ArcGIS for Server PublishingTools are not started.
- Permissions for a published service are set to 'Private, available only to selected users', and no users or roles are specified to have access to the service.
- An incorrect account is used to administer publishing to ArcGIS for Server. This account does not have administrative access and is not part of the agsadmin or publisher groups.
- The ArcGIS Server security configuration settings are incorrect and fail to authenticate the user account publishing the service. Authentication tier and authentication Mode are set to Web for an internal-facing domain.
- ArcGIS for Server connection information is not up-to-date. This can happen when a new site is created or if the ArcGIS Server account permissions are updated.
- ArcGIS for Server fails to authenticate the user account publishing the service. Web-tier authentication is used but Windows authentication is not enabled in Internet Information Services (IIS).
Solution or Workaround
The following are possible solutions for this issue.
- Confirm the ArcGIS for Server PublishingTools service is started. Log in to ArcGIS Server Manager > Services > Publish Service > and click Start Service.
- Modify permissions in ArcGIS Server Manager. The following document describes this in detail: Editing permissions in Manager.
- The ArcGIS account must have the appropriate privileges to publish the service to ArcGIS for Server.
- If the ArcGIS for Server machine is part of a domain, the ArcGIS account used to publish a service must be added to a domain group, which grants the appropriate access to publish a service. The following document describes this in detail: Microsoft TechNet: Assign a Windows User or Group to a Role.
- For internal-facing sites, set the User Store and Role Store security settings to 'ArcGIS Server Built-in' in the Security Configuration Settings of ArcGIS Server Manager. To do this, follow the steps below:
- Log in to ArcGIS Server Manager, Security > Configuration Settings.
- Click the edit icon to open the Security Configuration Wizard.
- Select Users and roles from ArcGIS Server’s built-in store, and click Next.
- Review the configuration, and click Finish.
Note: If Web-tier authentication is enabled, publishing must be done via the ArcGIS Web Adaptor URL and not the ArcGIS for Server URL.
- Create a service definition (SD) in ArcMap and publish the map service using ArcGIS Server Manager. The following document describes this in detail: ArcGIS for Server: Creating a service definition in ArcGIS for Desktop
- Update the ArcGIS for Server connections. Re-create the ArcGIS for Server connection in ArcCatalog and specify the fully qualified domain name (FQDN) and new login information for the site. The following document describes this in detail: Making an administrative connection to ArcGIS Server in ArcGIS for Desktop
Note: Before enabling Windows authentication in IIS, confirm that administrative access is enabled on the ArcGIS Web Adaptor. The following document describes this in detail: Configuring ArcGIS Web Adaptor after installation.
- Enable Windows authentication in IIS. The following document describes this in detail:Securing web services with Integrated Windows Authentication
Note: With Web-tier security, authentication takes place with IIS, and services must be published through the Web Adaptor connection.
- ArcGIS for Server: A quick tour of publishing a geoprocessing service
- ArcGIS for Server: Advanced considerations when using domain accounts
- Knowledge Base: FAQ: What is the difference between web-tier vs. GIS-tier functionality in ArcGIS for Server 10.1?
- ArcGIS for Server: Configuring ArcGIS Server
Last Published: 10/13/2021
Article ID: 000013246
Software: ArcGIS GIS Server 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1 ArcGIS Server 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10