BUG

ArcGIS Pro licensing authorization failed

Last Published: April 26, 2020

Description

Attempts to authorize ArcGIS Pro Single Use licensing fail if ArcGIS Desktop 10.0 or ArcGIS for Desktop 10.5 is installed on the same system.

Cause

In a situation where ArcGIS Desktop 10.0 or 10.5 is installed on the same machine as ArcGIS Pro, the Software Authorization Wizard for Pro sends the wrong information to the receiving authorization server, causing an authorization failure.

Workaround

Upgrade to ArcGIS Pro 1.3. ArcGIS Pro 1.3 works with all versions of ArcGIS Desktop 10.x.

Article ID:000013150

Software:
  • ArcGIS Pro 1 x

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback