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When performing the Export Tiles operation on a cached map service or basemap to export an area of interest to a tile cache for offline use in Collector for ArcGIS, the operation fails with the following error.
Error: "Error performing submit job operation for Export Tiles on Export Cache"
The error displays as the following at the REST endpoint for the Export Tiles operation.
When viewing the server logs in ArcGIS Server Manager, the error is logged as the following.
This error occurs when the map service has a custom projection. A custom projection does not have an associated well-known ID (WKID). As a result, the service applies the well-known text (WKT) format for the exportExtent parameter when exporting the tiles to a tile cache for offline use in Collector for ArcGIS.
The WKT format contains invalid syntax that is unsupported when using the Export Tiles operation. For more information, refer to ArcGIS Resources: ArcGIS REST API - Export Tiles.
Use one of the workarounds provided below.
Note: When using ArcGIS Online basemaps and downloading maps for offline editing in Collector for ArcGIS, the above error message is displayed when the download fails due to service disruptions when ArcGIS servers are experiencing downtime. Status information for ArcGIS Online services can be viewed at ArcGIS Online Health Dashboard. When service resumes operating, try downloading the map again.