Problem: Unable to import a Certificate Authority certificate in ArcGIS Server Administrator Directory
Importing a Certificate Authority (CA) certificate returns the following error in ArcGIS Server Administrator Directory:
"Importing CA certificate failed".
The following are possible causes for the error.
- A different certificate format used.
- An installed root certificate is disallowing the new certificate to be imported.
- Unable to import CA certificate using Microsoft Certificate Manager tool (certmgr.msc).
- An incorrect site binding of Host Name and Port.
Solution or Workaround
The following are possible solutions for the error.
- Use the file format, PKCS#12, to store certificates and associated private key. The extension for this file format is .p12 or .pfx.
- Remove the currently installed root certificate before importing the new CA signed certificate. The following documentation describes this in detail, Configure HTTPs using a new CA-signed certificate.
- Generate and import the .pfx file using Internet Information Services (IIS) Manager.
- Create a .pfx file to be imported in ArcGIS for Server. The following documentation describes this in detail how to generate the PFX file, Microsoft TechNet: Creating the Personal Information Exchange (PFX) Certificate.
- Import the newly generated .pfx file in ArcGIS for Server. The following documentation describes this in detail, Configuring HTTPs using an existing certificate.
- Confirm site binding of Host Name and Port are correct. The following documentation describes this in detail, Enable SSL on your web server.
Note: Clear the browser cache to remove any stored cached data.
Last Published: 10/12/2018
Article ID: 000012881
Software: ArcGIS GeoEvent Server 10.3.1, 10.3 ArcGIS Image Server 10.3.1, 10.3 ArcGIS Server 10.3.1, 10.3