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New and existing users are unable to login to the Business Analyst Web Application (BA Web App) or the Community Analyst Web Application (CA Web App), and the following error message is returned:
"You do not have permission to access this application".
This error occurs if the BA or CA Web App subscription is renewed for new and existing users. The renewal of a BA or CA Web App subscription can cause ArcGIS Online to not recognize the connection of the current subscription to the group that allows users to login, once the previous BA or CA Web App subscription term has ended.
For more information on login issues, please refer to the following Esri Support Services Blog: Unable to log in to Business Analyst Online or Community Analyst.
Ensure the renewed BA Web App subscription is shared with the desired Business Analyst Group that was created in the Groups section of ArcGIS Online.