Problem: Share As Web Layer command is inactivated (grayed out) when attempting to publish a scene service in ArcGIS Pro


The 'Share as Web Layer' menu command is inactivated (grayed-out) in ArcGIS Pro when attempting to publish a scene service.


If the Share as Web Layer command is inactive in ArcGIS Pro, the prerequisites have not been met to publish a scene service. This article helps to identify what components are needed and how to make the necessary updates.

Solution or Workaround

The Share As Web Layer command can be inactivated for a variety of reasons. There are four software prerequisites that must be met before publishing. If there are compatibility questions about upgrading the computer's environment, please review the following documentation.

The first step in troubleshooting this issue is to verify that the following software has been installed and configured.

• ArcGIS Server 10.3.1 or higher

Check the version of ArcGIS Server by navigating to the REST services endpoint.
[O-Image] ArcGIS Rest Services folder 10.31
• Portal for ArcGIS 10.3.1 or higher

Check the version of Portal for ArcGIS at the Portal admin endpoint. The web adaptor must be installed to run Portal for ArcGIS.
[O-Image] Portal Administrator site root 10.3.1
• The Data Store for ArcGIS 10.3.1 or higher

The Data Store must be registered with ArcGIS Server 10.3.1 (or higher) as the Managed Database to dedicate it as the hosting server in Portal for ArcGIS. Verify this by navigating to Server Manager > Site > Data Store.
[O-Image] ArcGIS Server Manager Data Store
• ArcGIS Pro 1.1 or higher

ArcGIS Pro must be licensed with Portal for ArcGIS to finalize meeting the system prerequisites. The process to license ArcGIS Pro with Portal requires additional steps that are covered in the following video.

In addition to the above, Portal for ArcGIS must be federated with ArcGIS Server and the Data Store for ArcGIS must be set as the dedicated hosting server.

Check these settings under My Organization > Edit Settings > Servers.
[O-Image] My Organization hosting servers

To verify that Portal for ArcGIS is configured correctly to publish a scene service, use the following URL.


Scroll to the bottom of the page to check if 'supportsSceneServices' is set to 'true'.
[O-Image] supportsSceneServices set to true

If this parameter is missing or not set to 'true', please review the above prerequisites to ensure the computer's environment is meeting all requirements.

Once the portal is set to support scene services, open the ArcGIS Pro project, and ensure you have the following:

• A scene
[O-Image] ArcGIS Pro New Scene

• A multipatch

• The 'Share Web Layer' Layer Type is set to 'Scene.
[O-Image] Share Web Layer ArcGIS Pro

Once publishing begins, the 'Jobs' Queue & Status can be leveraged to view the progress. On the back-end, the new System geoprocessing tools in ArcGIS Server 10.3.1 are working to create and manage the scene service cache.
[O-Image] SceneCaching Controllers and Tools

When the cache is fully complete, the scene service can be consumed in the Scene Viewer in Portal for ArcGIS or ArcGIS Online.
[O-Image] ArcGIS Online New Scene

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