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Users are unable to utilize the Twitter functionality in ArcGIS Online web application templates, which serves as a social media platform for users to share web maps and display geolocated tweets. In some cases, the Twitter icon is disabled or missing and in other cases, users are unable to log into Twitter.
ArcGIS Online web application templates with Twitter functionality are the Chrome-Twitter and Public Information templates.
Note: The Social Media web application template has been retired.
There are several possible reasons for this issue:
Below are several options to resolve this issue: