Error: 7343: Entitlement line item has expired

Error Message

Authorizing ArcGIS software returns the following error:

"7343: Entitlement line item has expired on <date>. [Incident #]"


This error occurs when the ArcGIS software is authorized with an expired license key. This is usually experienced with evaluation licenses.

Solution or Workaround

Authorize the ArcGIS software with a new license key that can be obtained from My Esri.

For more information, log in to My Esri and review the Authorizations and Provisioning sections of the
Common Questions page.

    Last Published: 5/5/2016

    Article ID: 000012076

    Software: ArcGIS Image Server 10.1 ArcGIS Server 10.1 ArcGIS GeoEvent Server 10.1