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Problem: Geoprocessing tools display blank window


A geoprocessing tool launched in ArcMap or ArcCatalog may display as a blank window or return an error with an ActiveX or scripting message populated through the web browser.

[O-Image] ActiveX controls web browser error

The geoprocessing tool may look like the following image, in which the inputs are blank.

[O-Image] Geoprocessing tools Buffer blank


The Local Intranet security settings in Internet Options have been customized to disable running Active X Controls and plug-ins or Active Scripting.

Solution or Workaround

  1. Launch the Internet Options from the Control Panel.
[O-Image] Internet Options
  1. Navigate to the Security tab and select Local Intranet to change security settings.
  2. Under Security level for this zone, click the Custom level button.
[O-Image] Local intranet custom level
  1. Change the security settings for Run ActiveX controls and plug-ins to Enable.
[O-Image] ActiveX controls and plugins enable
  1. Under Scripting > Active scripting, change the settings to Enable.
[O-Image] Active scripting enable
Alternatively, the Internet Security Options can be reset to Default to resolve this issue.

Last Published: 3/16/2020

Article ID: 000012060

Software: ArcMap 10.8, 10.7.1, 10.7, 10.6.1, 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10