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Error: Internal Error 2753. The File is not marked for installation

Error Message

Note:
This article pertains to ArcGIS versions 10.1 and 10.2. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.

When upgrading ArcGIS for Desktop, an error occurs during the installation process which prevents ArcGIS for Desktop from being installed. The following errors may be displayed:

"Internal Error 2753. The File <filename> is not marked for installation."
or
"Internal Error 2753. <filename>"
[O-Image]

Cause

The error is caused by an incomplete uninstallation of the previous version of ArcGIS for Desktop, which leaves behind certain files and registration keys that are unable to be replaced by the newer version of ArcGIS for Desktop.

Solution or Workaround

Warning:
The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions. Therefore, use caution and proceed at your own risk.
  1. From the Control Panel, uninstall ArcGIS for Desktop and all other installed ArcGIS products.
  2. Navigate to: C:/Program files(X86)/common files, and delete the ArcGIS folder.
Note:
The file path for 32-bit systems is 'C:/Program files/common files'
  1. Launch the Registry Editor from the Desktop by typing regedit.exe in the Windows Start menu search box.
  2. Navigate to the following registry key and rename 'ESRI' to 'ESRI_old'.
HKEY_CURRENT_USER\Software\ESRI
  1. Save and close the Registry Editor.
  2. Re-install ArcGIS for Desktop and the other ArcGIS products that were previously uninstalled.

Related Information

Last Published: 3/19/2020

Article ID: 000012047

Software: ArcMap 10.8, 10.7.1, 10.7, 10.6.1, 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10