ERROR
Upon startup of the Operations Dashboard for ArcGIS, a generic error message is returned:
Application cannot be started. Contact the application vendor.
The two most common reasons for this error message are that the Microsoft .NET Framework 4.5 is not installed, or there is a version of the Operations Dashboard already installed on the computer.
Warning: The instructions below include changes to antivirus protection. Disabling antivirus software may leave the computer vulnerable to viruses and other security threats. Consult with a qualified computer systems professional if necessary before following these instructions. Esri cannot guarantee computer security while following these instructions. Therefore, use caution and proceed at your own risk.
There are three procedures to this solution:
The system requirements for the Operations Dashboard for ArcGIS specify that Microsoft .NET Framework 4.5 must be installed. If it is not installed, the error message is generated.
Note: An enhancement request for this application has been made for the error message to indicate if the Microsoft .NET Framework 4.5 is not installed.
If the Operations Dashboard is already installed or a previous version of the Operations Dashboard is detected on the computer, the error message is generated.
If this issue is machine-specific, examine the .txt file generated when clicking on Details. If the following error is in the .txt file:
The application binding data format is invalid. (Exception from HRESULT: 0x800736B2)
Perform the following workflow:
%localappdata%\apps
Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.
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