Bug: Basemap layer is not added to map when using the Add Basemap dialog
When adding a basemap layer using the Add Basemap dialog from the Add Data menu, the basemap layer is not succesfully added to the map document.
Note: This can also happen when adding content from Add Data > Add Data from ArcGIS Online.
This is a known issue introduced with the File Menu Performance patch for Service Pack 3 and occurs at Service Packs 4 and 5. The problem occurs when the length of the Windows username exceeds 10-13 characters.
The layer is successfully downloaded from ArcGIS.com; however, it is not added to the map.
To add the layer to the map:
- Browse to My Documents > ArcGIS > Packages.
- Locate the folder with the same name as the basemap and a .lpk extension.
- Expand that folder and add the layer file to the map.
Note: Content from ArcGIS Online also has respective folders and an associated layer file inside each folder that can be added to the map.