Problem: ArcGIS Desktop 9.x shows availability as 0 when using ArcGIS License Manager 10


When using ArcGIS Desktop 9.x software with the ArcGIS License Manager 10, the availability for the concurrent use products in the Desktop Administrator show 0 (zero) licenses available, even though the software can still be used.


The version number in the licenses for the License Manager 10 cannot be properly resolved by the 9.x Desktop Administrator.

The 9.x Desktop software itself continues to function properly with the License Manager 10.

Solution or Workaround

This issue has been fixed at 9.3.1 SP2. This service pack can be downloaded at the following link: ArcGIS (Desktop, Engine, Server) 9.3.1 Service Pack.

    Last Published: 5/5/2016

    Article ID: 000010988