Problem: ArcGIS Server Java - REST Directory Errors


When using ArcGIS Server 9.3 Java on any platform, the REST Services directory may fail to start correctly, and may exhibit one of the following problems:

• The REST Services Directory fails to display or renders a 404 error

• Errors display when exporting the REST Services Handler

• Errors display when configuring default settings for the Services Handler


The /arcgis/java/web_output/rest/WEB-INF/classes/server.properties file is malformed and as such the REST Services web application fails to start.

Solution or Workaround

This may be due to a malformed server.properties file, found in the following location:


This can be addressed by performing the following steps:

  1. Using a text editor, open the file:


  2. In the server.properties file, look for the line:


  3. Change this line to read:


    where 'servername' is the name of the GIS server system.
  4. Restart all ArcGIS server components:

    Linux/Unix Environment:


    Windows Environment:

    Go to Start > Control Panel > Administrative Tools > Services >

    • Restart the 'ArcGIS Server Object Manager' Windows service
    • Restart the 'ArcGIS Server Manager Service' Windows service