Error: The mobile device information cannot be retrieved. Please reconnect and try again
When installing ArcPad 8.0 to a mobile device using the ArcPad Deployment Manager, the following 'Device Information Unknown' error message is returned:
"The mobile device information cannot be retrieved. Please reconnect and try again."
ArcPad is being installed on an unsupported version of Windows Mobile operating system.
Solution or Workaround
To install correctly, ArcPad 8.0 requires Windows Mobile 5.0 or higher. The mobile device needs to be upgraded to a supported operating system.