Problem: Web Mapping Application tools do not work or displays as a red 'X'
When using Internet Explorer 7 to view a Web Mapping Application, the Tools in the application do not respond and the tool icon may appear as a red 'X'.
This is related to an add-on to Internet Explorer 7 that is installed with Norton AntiVirus software. The Norton Confidential Browser Helper Object add-on impacts the functionality of ASP.NET applications consumed by the browser.
Solution or Workaround
To resolve this issue, disable the Norton Confidential Browser Helper Object add-on.
- From an open Internet Explorer 7 browser, select the Tools menu and choose Manage Add-ons.
- Locate the Norton Confidential Browser Helper Object add-on, and change the Settings from Enabled to Disabled.