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When using Internet Explorer 7 to view a Web Mapping Application, the Tools in the application do not respond and the tool icon may appear as a red 'X'.
This is related to an add-on to Internet Explorer 7 that is installed with Norton AntiVirus software. The Norton Confidential Browser Helper Object add-on impacts the functionality of ASP.NET applications consumed by the browser.
To resolve this issue, disable the Norton Confidential Browser Helper Object add-on.