Error: Director Player Error

Error Message

When installing ArcGIS Desktop from the DVD installation disk, the following error message displays:

"Director Player Error – cannot divide by zero, script error continue?" or "Director Player Error - This application requires an Xtra (Text) that either does not exist or failed to initialize properly. Please make sure the appropriate Xtras are in the Xtras folder(s)."


The error is a message from Microsoft that is related to an incompatibility reading graphics from the DVD.

Solution or Workaround

Run the setup.msi file directly from the Desktop folder on the installation DVD.