Problem: ArcGIS 9.2 crashes after navigating to Tools > Customize > Commands
Accessing Tools > Customize > Commands causes ArcGIS 9.2 to display the following error message and then crash:
"arcmap has encountered a problem and needs to close"
There are conflicts between ArcGIS 9.2 and the ArcWeb Services Toolbar. The toolbar is unnecessary, as its functionality is incorporated into ArcGIS 9.2.
Solution or Workaround
Uninstall the ArcWeb Services Toolbar.
If the problem continues after uninstalling the ArcWeb Services Toolbar, see the Knowledge Base article linked in the Related Information section below.