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When exporting reports from Crystal Reports for ArcGIS to .pdf format, hyperlinks are not retained.
In Crystal Reports for ArcGIS, a report field is formatted to hyperlink to a file. When exported to Portable Document Format (PDF), the hyperlink to the file is disabled.
This is by design in Crystal Reports 10. Business Objects is tracking this issue with Track ID ADAPT00070104.
For more details about this issue, see Crystal Reports c2014405.
There is no workaround at this time.