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A credit is a charge to access an ArcWeb service. Credits are used when requesting an ArcWeb service to perform a task, such as find a route. Most requests deduct one credit from your account, but some requests, such as for generating print-quality reports, deduct more credits while some requests are free.
ArcWeb offers credit calculator tools to help determine the costs of a specific request. Review your account pages to see how many credits have been used.
For more information on credit charges, see Understanding credits and costs.